Privacy Policy

1. Introduction

Last Updated: 16th Apr, 2025

Welcome to DropShot Pvt Ltd (“we,” “our,” or “us”). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the “Service”).

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

We may collect several types of information from and about users of our Service, including:

• Personal Information: Name, email address, telephone number, postal address, CNIC number, profile pictures, and any other information you provide when registering, creating a profile, or participating in tournaments.
• Usage Data: Information about how you access and use our Service, including your IP address, browser type, device information, pages visited, time spent on pages, and other diagnostic data.
• Tournament and Performance Data: Information related to your participation in tournaments, match results, statistics, and performance metrics.
• Payment Information: When you make purchases through our Service, we collect payment information, which may include credit card numbers, billing addresses, and other financial information.

3. How We Collect Information

We collect information through:

• Direct interactions when you register, create a profile, or participate in tournaments.
• Automated technologies, including cookies, web beacons, and similar tracking technologies.
• Third-party sources, such as social media platforms, when you connect your accounts.

4. How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing, maintaining, and improving our Service.
• Processing tournament registrations and managing participation.
• Tracking and displaying performance statistics and match results.
• Processing payments and managing transactions.
• Communicating with you about updates, promotions, and events.
• Analyzing usage patterns to enhance user experience.
• Complying with legal obligations and enforcing our terms of service.

5. Disclosure of Your Information

We may disclose your personal information to:

• Service providers who perform services on our behalf.
• Tournament organizers and partners for event management purposes.
• Other participants and users as part of the tournament experience.
• Legal authorities when required by law or to protect our rights.
• Business partners in connection with offers, promotions, or contests.

We do not sell, trade, or otherwise transfer your personal information to outside parties except as expressly described in this Privacy Policy.

6. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information.
• The right to rectify or update your personal information.
• The right to request deletion of your personal information (subject to certain exceptions).
• The right to restrict or object to processing of your personal information.
• The right to data portability.

To exercise these rights, please contact us using the information provided in the “Contact Us” section below.

8. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

9. Data Deletion Policy

You may request the deletion of your personal information from our systems. Upon receiving a verifiable request, we will:

• Verify your identity to ensure the security of your data.
• Delete your personal information from our active databases within 30 days of receiving your request.
• Ensure that your data is also deleted from our backup systems within 90 days.
• Notify any third-party service providers to delete your data from their systems.

Exceptions to Data Deletion: We may retain certain information despite your deletion request if:

• Retention is necessary to comply with legal obligations, resolve disputes, or enforce our agreements.
• The information has been anonymized and no longer identifies you.
• Retention is necessary for legitimate business purposes, such as fraud prevention or security enhancement.
• The information is part of aggregate or statistical data that does not identify any individual.

To request deletion of your data, please contact us at support@drop-shot.live with the subject line “Data Deletion Request” and include your full name and email address associated with your account.

10. Children's Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

11. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Limitation of Liability

To the maximum extent permitted by applicable law, DropShot Pvt Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Service; (b) any unauthorized access to or use of our secure servers and/or any personal information stored therein; (c) any interruption or cessation of transmission to or from the Service; (d) any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Service by any third party; or (e) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available via the Service.

13. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located within Pakistan for the resolution of any disputes arising out of or relating to this Privacy Policy or your use of the Service.